OUCH! Last month J.D. Power and Associates released their annual North American Airport Satisfaction Survey and Boston’s Logan Airport ranked 28th out of 32 large airports. One reason cited for Boston’s dismal ratings are the disruptions caused by renovations. However, Logan Airport has some unique issues that in the near term seem likely to continue to frustrate travelers.
About the Study Now in its 11th year, the study measures overall traveler satisfaction with large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; food, beverage and retail. The 2016 North America Airport Satisfaction Study is based on responses from 38,931 North American travelers who traveled through at least one domestic or international airport with both departure and arrival experiences (excluding connecting airports) during the past three months.
See more results here.