Due to COVID-19, Boston Sports Clubs were ordered to close. The company promptly fired all their staff (which is upsetting since many of their staff are friends), so when they charged Sergio and me our monthly fee I was both surprised and disappointed. This practice runs counter to what other chains in Boston have done and has changed my perception of how I view the BSC brand.
Apparently others felt similar because Boston.com ran this article earlier this week, Boston Sports Clubs wouldn’t let memberships be canceled during the coronavirus outbreak. Then they charged them.
If you’re a member of the BSC and have been charged a monthly membership fee, let me know by leaving a comment and contact our Attorney General’s Office to file a complaint with BSC / TSI. You can do that by calling 617.727.2200 to let them know that BSC charged you a monthly membership fee and you want a refund, or you can file a complaint online like I did. It takes less than five minutes and you can do it right from, here.